BEAM HELP

Help & support

Answers for the common things, and a human for everything else.

Contact support

Email support@beamtv.app. Include your phone model, TV model, and what you expected to happen — screenshots help. We reply on business days.

Pairing basics

Open BEAM TV on the TV, then scan its QR code with your phone’s camera. BEAM opens if installed, or guides you through installing it. Keep the pairing screen visible until the mobile app reports that it linked. The mobile app requires a BEAM account and pairing requires Firebase connectivity; matching Wi-Fi is needed only for nearby discovery and faster local control.
The rotating QR contains the TV identifier and a random two-minute secret; scanning it links the signed-in account immediately. Nearby discovery uses a different short-lived secret and shows an Allow/Reject prompt on the TV. Reopen the screen for each attempt and do not share a current QR image.
BEAM can synchronize the TV across phones signed in to the same account. Cloud control works on every account tier; Premium adds cloud library synchronization and Full-TV provider grants.
BEAM TV Full includes its own player. BEAM TV Lite requires VLC for Android from the TV's Play Store; Lite's setup checks this for you.

Manage or cancel Premium

Premium is billed by your app store, not by us. Manage or cancel it in Google Play → Profile → Payments & subscriptions → Subscriptions (or App Store → Subscriptions on iOS). Cancelling keeps Premium until the end of the paid period. See the Terms and Conditions for details.

Delete your account

You can permanently delete your BEAM cloud account, synced favorites, history, progress, TV routes, and purchase profile at beamtv.app/delete-account.

Deleting your account does not cancel a store subscription. Cancel it in Google Play or the App Store first to stop future renewals.

Legal

BEAM is operated by PRIMECODE SOLUTIONS SRL, Bucharest, Romania (CUI 50939602).