BEAM HELP

Help & support

Answers for the common things, and a human for everything else.

Contact support

Email support@beamtv.app. Include your phone model, TV model, and what you expected to happen — screenshots help. We reply on business days.

Pairing basics

Open BEAM TV on the TV, then scan its QR code with your phone’s camera. BEAM opens if installed, or guides you through installing it. Keep both devices on the same Wi-Fi and the pairing screen visible until the phone confirms. No BEAM account or Internet is required for local pairing.
The stable QR contains the TV's local security bootstrap. The TV accepts it only while visibly waiting and closes the window after one phone. Reopen the screen for each additional phone and do not share saved QR images with people you do not trust.
If you sign in, BEAM can separately synchronize the TV across your phones. Premium adds cross-network cloud control.
BEAM TV Full includes its own player. BEAM TV Lite requires VLC for Android from the TV's Play Store; Lite's setup checks this for you.

Manage or cancel Premium

Premium is billed by your app store, not by us. Manage or cancel it in Google Play → Profile → Payments & subscriptions → Subscriptions (or App Store → Subscriptions on iOS). Cancelling keeps Premium until the end of the paid period. See the Terms and Conditions for details.

Delete your account

You can permanently delete your BEAM cloud account, synced favorites, history, progress, TV routes, and purchase profile at beamtv.app/delete-account.

Deleting your account does not cancel a store subscription. Cancel it in Google Play or the App Store first to stop future renewals.

Legal

BEAM is operated by PRIMECODE SOLUTIONS SRL, Bucharest, Romania (CUI 50939602).